Exchange & refund
Your satisfaction is important to us. If the item you purchased is not suitable, we will be happy tho exchange or return it under certain conditions.
Exchange
To exchange an item, please send us an email with the order number, the item and the desired size at service@cuirartem.ca
The exchanged item must be in the same condition as received. We reserve the right to refuse an exchange if the product cannot be resold or does not meet our requirements. The item must be exchanged within 15 days from the delivered date. Please note that freight charges are the responsibility of the buyer.
Please ship your package to: 42 rue louis-riel, Gatineau (Quebec) J8T 1Y3
It may take 3-5 business days for the exchange to be processed after it is received. A confirmation email will be sent to you after your request has been processed.
Return
To return an item, please send us an email with your order number to service@cuirartem.ca
Returned item must be in original packaging and same condition as received. We reserve the right to refuse an exchange if the product cannot be resold or does not meet our requirements. Item must be exchanged within 5 days from the delivered date. Please note that shipping charges are non-refundable and return shipping charges are the buyer’s responsibility.
Please ship your package to: 42 rue louis-riel, Gatineau (Quebec) J8T 1Y3
Return processing may take 3-5 business days after receipt. A confirmation email will be sent to you after issuing the refund.